2026 Bug / Defect / Improvement Form
Are you reporting a bug/error, or suggesting an improvement?
*
Bug/error
Suggestion for Improvement
Job Number
*
Ex: TOR-71-32189
Reported By
*
Please Select
Amy
Brian
Cara
Casey
Courtney
Hannah
Jennifer
Jordan
Julia
Kaelyn
Karla
Leah
Lesley
Marta
Megan
Mike
Nikki
Norma
Pam
Randy
Sanam
Stacey
Susan
Tanya
Terry
Tim
Client
*
Please Select
AEG
Calumet
Chevron
EOTECH
Fontaine
Himalaya
Iscential
ITW
Jarrow
LiuGong
Mahindra
OneWater Marine
Other
Souther County Lubricants
Taurus
Track Off Road
United
URI (Internal)
Walther
World Fuel Services
WRMG
Tool/Type
*
Please Select
Co-Op
eCommerce
Other
Portal
Project Setup
Refreshable Query
RPP (Rebate Processing Portal)
Shipper Tool
ShipTrack
TimeEntry
TW Desk
Website
Please select the URI Tool or Type of Issue being reported
ECommerce Area of Error/Improvement
Please Select
Account Creation/Registration
Approval WorkFlow
Checkout Error
Checkout/Payment
Checkout/Shipping
DSL
Order Status
Other
Portal
Pricing
Product Page
SSO Login
Timing Out Error
TW Desk
Co-Op Area of Error/Improvement
Please Select
Approval WorkFlow
Claim Attachments
Claims Page
Dashboard
DSL
MFPS Payments
Other
Portal
Pre-Approval Workflow
TW Desk
Portal Area of Error/Improvement
Please Select
Account Creation/Registration
Claim Submission
DSL Integration
Emulation
Generic Internal Error
Other
User Management
W-9 Issue
Project Set Up Area of Error/Improvement
Please Select
Error Message
Network Folder not created
Other
TW Project Not Created
ShipTrack Area of Error/Improvement
Please Select
Data Issue
Duplicate Batches
Missing Transactions
Other
RPP Area of Error/Improvement
Please Select
Address Validation
Batch Management
Claim Search
Edit Claim
Email Delivery
Enter Claim
Mail-In Queue
Online Queue
Other
Reports
Validation
Whoops Error
Website Area of Error/Improvement
Please Select
Claim Submission
File Upload
Mobile Compatibility
Other
Validation
Teamwork Priority (Automated)
Severity Status
*
High (Critical/Fix Immediately)
Medium (Moderately Critical/Needs Improvement)
Low (In working condition but needs improvement)
Anticipated Due Date*
-
Month
-
Day
Year
2 digit month, 2 digit day, 4 digit year
*Required for any firm deadlines.
User Base
*
External (Client/End-User/Vendor)
Internal
Both External & Internal
Billable To
*
Client
URI
Project Name
*
Ex: Taurus Rebate Roundup
URL for Page
*
Ex: https://tauruspromos.com/Claim?promoId=1656&utm_campaign=TORTORHRRR1024O
Bug/Suggestion Task Name
*
Improvement Ex.- Better error handling for duplicate serial #
Bug/Error Description
*
Describe the error: What does or does not happen? What should or should not happen? When does it happen, or when do you notice it? Is there a pattern to the issue? Has someone else on your team been able to recreate it?
Steps to Recreate
*
Please describe the steps you are taking to get the same result. Please be aware that it is very difficult to fix an issue that cannot be consistently recreated.
Can you consistently recreate the described issue by following the steps above?
*
Yes
No
Sometimes
Program Inbox Notification?
Let your team know the bug has been reported.
Current State
*
Describe the "current state" of the process used today. What steps do you and others take today?
Opportunity Cost
*
How much time do you spend a day/week/month with the current state? Does this affect anyone else's time? Does the current state create additional work for others? Please describe.
Future State
*
Describe the imagined "future state" of how your suggestion will work. What steps will you or others you take once your suggestion is in place?
Time Saving/Other Benefits
*
How much time or how many reductions in errors do you expect in the future state? Are there any other benefits that this future state would achieve?
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